There have been a lot of folks worried about scammers on social media phishing for private information from crafters/creators/artisans. The problem is real. And, as time goes on, those scammers are getting a whole lot more sophisticated in manipulating people into falling for their scams. This blog post is all about how I've handled them in the past, and have been able to avoid falling into their traps thus far.
Whenever I get a private message from someone asking me if a piece I've posted is still available, I immediately become skeptical because if the post is still up, it means yes, the piece is still available. So, I proceed with caution from that point forward.
When I say yes, the piece is still available and they come back with asking me where I'm located, that's it. The conversation is over as far as I'm concerned. Bottom line is they don't need my location. That's phishing plain and simple.
If they ask what shipping costs, I tell them that depends on a number of factors, but shipping is always on top of the cost of the piece being shipped.
Their next question is usually whether I accept Venmo, Zelle, PayPal, Apple Pay, or something else. I tell them PayPal is the only one I accept at this time. Next, they usually ask me for my PayPal information. This is where my Spidey sense kicks in big time!
Reality is anyone shipping anything anywhere should never give out their payment method information. It needs to be the other way around. If a scammer asks me for my information, I ask them to give me THEIR information. Most of the time, that ends it and I never hear from them again.
This next part is critical: If they give me their information, I tell them I'll get a shipping quote from the shipping company. I only use UPS, but I'm pretty sure every shipping company provides quotes. While I'm standing in the lobby of the shipping company, I text, the recipient the amount of the shipping quote and remind them that's in addition to the cost of the piece. I conduct my entire conversation with them through Facebook Messenger, never a phone text or email.
The next part is even more critical: If they agree to the total cost, I then send them a payment request through PayPal. Since they've already given me their phone or email attached to their PayPal account, PayPal takes it from there. As soon as I see a payment has appeared in my PayPal account, I give the UPS folks the go ahead to pack and ship the piece. You don't need to give anyone on the other end any personal information.
This method isn't 100% fool proof, but I have yet to have a scammer go all the way through MY process, and, once the payment appears in my PayPal account, that's it. They can't take it back.
I thing the best piece of advice I can give to anyone wondering how to address the issue of scammers is to always be in control of the conversation. Back out if, at any point in the conversation you feel it may not be legit. In other words, pull the plug. You don't owe anyone anything. How long you stay in a conversation with someone depends on how long you're actually willing to allow them to string you along.
I hope this helps. It has worked very well for me thus far.
DWR